Common Questions about Donations

Q: How can I change my mailing address?

A: To change your mailing address, please call 905-796-5888 ext 1 or email with your updated information.

Q: What happens when I make an online donation?

A: When you make an online donation, you should receive an emailed tax receipt. If you do not receive an emailed tax receipt, please contact us at 905-796-5888. Be sure to check your junk mail for the emailed tax receipt as well.

Q: How can I cancel a payment?

A: If you would like to cancel a payment or are having any other difficulties making a transaction, please call 905-796-5888 ext 1 and we will be happy to assist you.

Q: Where does my money go?

A: See our Annual Report and Financial Report for more details on how you have made an impact in our community.

Q: When do I get my receipt?

A: One-time donors will get a receipt in the mail shortly after they complete the payment process. Monthly donors receive consolidated receipts for all the gifts they have made in a year, issued before the end of February of the following year. If you would like to receive a receipt per gift or immediately after donating, please contact us at 905-796-5888 or to make this change.

Q: How do I change my credit card information?

A: To make any changes to your credit card information or change your monthly donation payments, please contact us at 905-796-5888, we will be happy to help you.

Q: Why do I get so many mailings?

A: We strive to be accountable and frugal in our mailings. Unlike a church, we cannot pass around a weekly offering basket and therefore we send out approximately 12 mailings per year. These are our only source of regular gifts from our donors; without them we would be unable to continue providing food, shelter and support to those in need to the same extent. You can reduce or change the number of mailings you receive by calling us at 905-796-5888. Any change will take 8-10 weeks to take effect.

Still have questions?

Email us at, or give us a call at 905-796-5888 and we will be happy to answer your questions further.